On-the-job training experience

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Experience is the best teacher. And that’s what I’ve learned from my on-the-job training experience. As I make my way to the last semester at Pamantasan ng Lungsod ng Maynila, we are required a 200-hour on-the-job training for us to be prepared for the real thing – the working environment. I had my internship at Charter Ping An Insurance Corporation on December 5, 2016. It is a nonlife insurance that offers motor car, fire, bonds, marine insurance, etc. owned by the AXA Philippines. I was assigned to the Collection Department.

I started working on their software Geniisys to gather information about the clients of one of the brokers in our department, Ms. Cai. She taught me how to use Geniisys and gather information whether the client still has claims or none. I was very nervous at first because it’s my first time to use that software but I eventually got the hang of it. She also taught me how she does her job such as making a schedule policy. My supervisor, Ms. Nhora gave tasks to me such as encoding transmittals and organizing the letters that will be sent to the company’s clients. I also assisted Sir Joven hand out the letters to the company’s employees regarding their loans to the company. I met and talked to a lot of people through this task. I also encoded the official receipts and organized them to be sent to their clients. I also issued provisional receipts from the clients through Ms. Lanie. She also taught me a lot about the insurance policies, depreciation, and other things. Our department head Sir Mike assigned tasks to me such as extracting files from their database, printing, and sending the letters to the company’s clients. Aside from those tasks, I also fill up the lbc form, put the letters inside the lbc pouch, and make a transmittal for those letters. I also answered calls whenever some employees are on leave or are not available at the moment. I learned how to use the Xerox machine for photocopying and scanning documents, which I wasn’t able to learn since we don’t have a Xerox machine at home. The last task I did is the filling of all the official receipts that I encoded and the lbc forms that I filled out.

Having my internship at Charter Ping An Insurance Corporation was a pleasant experience. I learned many things and met new people. Using new software is really nice because I am not really techie. Encoding transmittals and letters helped me learn a lot of Microsoft Excel’s shortcuts which I am not an expert. Handing out letters to the different employees of the company helped me reduce my anxiety when talking to other people. I learned how to interact and communicate more to other people. I also learned how to work fast and having different tasks at one is really challenging. I also got the opportunity to see how the people in the upper management talked to their employees and how do they act whenever they are in a meeting.

I also had quite some memorable experiences in my internship. There is that day when I got to the elevator with one of the people from upper management and the way he talked to me is really nice. I was intimidated at first because he is from a higher position but he is really approachable and asked questions about myself. This is quite memorable because I also dreamed of having a high position someday and the feeling that I was able to talk to one, is really cool. Next is the relationship I built with one of the employees in our department, Ms. Cai. She is a really nice person and I was able to be close with her. There was a time that she asked me to go with her outside the office. And until now, we still communicate sometimes. There’s also the last day of the work in December. The people in our department are very busy and I’ve got multiple tasks to do. But at the end of the day, some employees gave me simple tokens like brownies and wafers. Our department head also took us for lunch during my last day at the office.

The other employees in the company are also nice. I was able to get close to the other interns at the office even if they are in different departments. I sometimes eat lunch with them or talk to them whenever we see each other. There are also the employees in the Underwriting department which I had lunch with also. The guards and the employees in the GSD department are also approachable and friendly. I usually go to their department to deliver the letters and chat with them while they’re checking the letters I’ve delivered.

My overall OJT experience was great. Even though I only did minor tasks, I think the most important part is that I was able to see and grasp what is happening in the working environment, what is in store for me, and what I will do for the rest of my life from the career that I had chosen. It prepared me for the real thing. It proved what I really want and do not want to do. And it showed the path that I will take for a few months.


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